James M Tez

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Verified Reviewer
| map-marker Cloverdale, Oregon

Faulty dispenser on bottles

Nexxus - Faulty dispenser on bottles
Nexxus - Faulty dispenser on bottles - Image 2
Nexxus - Faulty dispenser on bottles - Image 3
Your products are good but the squirt pump on your products are horrible and faulty I stabbed my hand a bled profusely with a screw driver trying to get the damn thing working this happens with all your shampoo and conditioner and you need to get your vendor to fix the problemeveryone Ive talked to about you bottle pump says the same thing junk ..please fix or we will find another product to purchase
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Pros:
  • Good product
Cons:
  • Jink packaging

Preferred solution: Fix the problem with the pump

User's recommendation: Redesign or replace

Laura N Hap

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Verified Reviewer

Hair loss

Nexxus - Hair loss
My 26-year-old son has experienced extreme hairloss after using your product Nexxus Therapy shampoo for the past few months. I purchased the shampoo for him, thinking that it was a good product, and that it would be good for his hair. Shame on you for not disclosing this on your packaging. I can only hope that this will not cause him long-term issues
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Cons:
  • Has caused my son extreme hair loss

User's recommendation: Will never purchase again

John W Seo

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Verified Reviewer

Shampoo bottle defective

Nexxus - Shampoo bottle defective
Nexxus - Shampoo bottle defective - Image 2
I bought a bottle of Keraphix, but it does not pour through the spout. I unscrewed the cap and found the tamper seal is stuck high up inside. Can you send me a replacement or just refund me the cost? I can send you photos of the defect.
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Loss:
$20
Cons:
  • High price for poor packaging quality

Preferred solution: Full refund

User's recommendation: Overpriced for the packaging quality. How can tamper proof seal fail?

Deborah H Ipu

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Verified Reviewer
| map-marker Harbor, Oregon

Nexxus product

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I have been using this product for ever and now I cant ever find it. It is the Nexxus Therappe moisturizer Shampoo. It doesnt contain any *** ingredients or that caviar. By the way I bought some of that with the caviar in it and it was just horrible!!! I had to use a bar of soap to get it out of my hair!! I threw that crap away after spending $35.00 for it!! So please tell me where I can find my good ole shampoo??
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User's recommendation: I just love Nexxus products. Especially if it is Nexxus Therappe moisturizer Shampoo for dry hair

Christy H Nqa

Conditioner ensure

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It was you discontinuing the ensure Hair conditioner I love that conditioner and for you to discontinue it is just messed up I don't like any of the other conditioners They mess with my hair the ensure doesn't mess with my hair. I also love the grapefruit that is in the ensure it makes my hair smell like grapefruit I like it. I have been using nexus hair products for years. So you need to bring back the ensure conditioner. Thankyou christy Hartwilliams
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Loss:
$20
Pros:
  • Smell
Cons:
  • Humectress ultimate moisture conditioner caviar complex

Preferred solution: Let the company propose a solution

Christy H Nqa
map-marker Victorville, California

Conditioner ensure

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Was looking for ensure conditioner No body has it not even your corporate office. That is a shame. Because I am a nexus user and have been for years.
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User's recommendation: When someone likes a product you should keep it

Michael S Own

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Verified Reviewer
| map-marker Cohasset, Massachusetts

Half empty bottle of your shampoo

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Hello my name is michael spear I Bought a Bottle lf your shampoo yesterday the 9th Day Of March in the year too thousnd and twenty one and the Bottle was 75% empty. I cant find my recipt i did a $237 Dollar food order and cosmetics and the recipt just got lost in the chaos when i got home i have 3 young little girls who like too help when i walked in the door and when i say help they like too touch and try to open everything so i think one of them took the recipt and played with it or just missplaced it ive looked everywear this morning to no evail.

Im asking for my $20 dollars back kr a replacement Bottle. I took it back to shaws and they would not return it.I spoke with kelly the assastiant manager. She said to contact nexxus. Please im a single Dad with 3 little girls who have just recently lost there mom too cancer.

We are struggling with every dime and i cant afford too run back to the store and buy more. Seeing that nexxus is the only shampoo and conditioner my oldest jillian who is 11,will use im gonna have too unless you will help me.. Please replace or refund this one. I should have checked the bottle better but i never expected this to be pretty much empty injust grabbed amd moved on..so if therebis anything that you can do it would be so appreciated.

If not i understand. God Bless and please stay safe

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Loss:
$20

Preferred solution: Let the company propose a solution

User's recommendation: Just check the bottle closer

Rylann Wzw
map-marker Albuquerque, New Mexico

Need to ask some questions about products

I need to talk to someone at nexxus Customer service please
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Jaz W

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Verified Reviewer

Hair loss

Nexxus - Hair loss
I purchased the Nexxus shampoo, conditioner, foam leave in conditioner, scalp scrub, and Energy spray leave in. I started using these products about 2-3 weeks ago and noticed I have a huge bald spot. My hair has been falling out like crazy. My hair is so thin it barely can cover a portion of my bald spot. I was really hoping these products worked, but they made my hair soooo much worse.
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Loss:
$75
Cons:
  • Extreme hair loss

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy.

thelma s Cyp
map-marker Madison, Tennessee

Dryness when the keraphix was used for hair.

Just need to know what product you have to remedy the dryness on my hair caused by the keraphix shampoo and conditioner. I just switched to your product last month.
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Preferred solution: I need a product to add the moisture bac k to my hair. I am sure you have one, I just need to know ehst it is sI I can buy it.

User's recommendation: The jury is still out on this one

Yasha Jsq
map-marker Brooklyn, New York

Question about a product

I have used Nexxus Therappe Shampoo for a very long time...I bought a new bottle &;;;;;;; it seems like the consistancy and smell are much different. Did Nexxus change this product!! I tried to call using 2 different phone #'s, but both were out of service!! If Nexxus is such a BIG COMPANY why can't they be reached easily!! Please advise!
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Lidia S Xxd

Worst shampoo ever and conditioner

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My hair looks sooo bad after using it, so greasy , oily, dirty... can’t use it... that’s why I hate experimenting with new stuff... I spent not an small amount for the shampoo and conditioner for colored hair
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Reason of review:
Bad quality
Carol W Vhm
map-marker San Bernardino, California

Your new conditioner in place of Humectress

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Your new Caviar Complex Humectress is *** You should of least kept the original. Ive have used your original Humectress for 25 years loved it. Because you change I will not buy Nexxus until you bring it back
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Cons:
  • Humectress ultimate moisture conditioner caviar complex
Anonymous

The website apparently isn't working. I'll try ONE more time!

07/13/18 Hello, About a year ago, I saw an article in a Good Housekeeping Magazine. They had tested some products including your Nexus Hair Crème. I did find some products I wanted to try. The hair crème was so described that I thought I just HAD to have some! It sounded like exactly what I needed for my baby fine hair. Of course, I made a note of each of the products & began my search. I even had 2 hairdresser friends looking for it. They, nor I have located it in that years’ time! I’m wondering if it is so good, why isn’t it readily available? I live in the Mobile, AL area & have searched online at many beauty salons to no avail. Do you have any suggestions? Thanks, Anita
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JoAnn J Dtw

Why did you discontinue my favorite product.

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My complaint is about you discontinuing my favorite hair products .Phyto Organics mousse and hair spray. I now am zearching since i rsn out of my supply for something that really works in my hair! Wasting money on junk that won't work! Not always changing products thinking its better ,it's not. So disappointed.! Never buying a Nexxus product again! JoAnn Johnson. 7805 East River Rd. #203 Fridley, Mn. 55432
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Reason of review:
Poor customer service
Anonymous

Leaves hair oily

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I changed to Nexus color shampoo and conditioner because my normal brand was out. I have been using Nexus 2 weeks now and every day, by the end f the day my hair is weighted down and oily.

I can't believe spending $40 for both bottles and this is what I get!

I will NEVER purchase Nexus again and will recommend not using this product to anyone!!!

I would like a refund of $40 so that I can replace this product with my usual product!

I don't know how much more I can say to reach your 100 words except that your product is *** and for the amount of money you charge even Suave is better than yours! Please send a refund as soon as possible

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Loss:
$40
Reason of review:
Bad quality

Preferred solution: Full refund

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