Nexxus
Nexxus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nexxus has a 2.4 star rating from 13 reviews; overall sentiment is negative and many users request a refund. This summary reflects common Nexxus reviews and recurring issues reported by consumers.
Positive Feedback
Some customers praise scent and how the products make hair feel, and a few call specific items good; reviewers note customer service and product variety as valued aspects.
Negative Feedback / Risk Areas
- Frequent Nexxus customer complaints about strong fishy or terrible smells and sudden scent changes.
- Reports of faulty pumps, broken dispensers, and smaller-than-expected bottle sizes.
- Serious issues cited include hair loss, oily or damaged hair, and difficulty contacting customer service.
- Perceived high price relative to quality and concerns about refunds and returns.
Key Takeaways for Future Customers
- Check recent Nexxus reviews and test scent before buying full-size products.
- Inspect pumps and packaging at purchase and retain receipts for refund requests.
- Consider availability and product continuity if you rely on a specific Nexxus formula.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nexxus has a 2.4 star rating from 13 reviews; overall sentiment is negative and many users request a refund. This summary reflects common Nexxus reviews and recurring issues reported by consumers.
Positive Feedback
Some customers praise scent and how the products make hair feel, and a few call specific items good; reviewers note customer service and product variety as valued aspects.
Negative Feedback / Risk Areas
- Frequent Nexxus customer complaints about strong fishy or terrible smells and sudden scent changes.
- Reports of faulty pumps, broken dispensers, and smaller-than-expected bottle sizes.
- Serious issues cited include hair loss, oily or damaged hair, and difficulty contacting customer service.
- Perceived high price relative to quality and concerns about refunds and returns.
Key Takeaways for Future Customers
- Check recent Nexxus reviews and test scent before buying full-size products.
- Inspect pumps and packaging at purchase and retain receipts for refund requests.
- Consider availability and product continuity if you rely on a specific Nexxus formula.
Media from reviews
Lenoir City, Tennessee
Clean and Pure shampoo smell!
I bought Nexus Clean and Pure shampoo 13.5oz bottle #352150. I bought it at CVS store.
I am scent sensitive. I looked it over, didn't see fragrance-free, but didn't see a scent listed either. I just used it this morning. It stinks!
It's not fragrance-free, but it sure doesn't smell good either. I'm trying to tolerate it, but think I may have to wash my hair again in something else. This is bad! It was a $19.97 shampoo, I used a $10.00 in-store coupon (which I can't reclaim).
Disappointed, to say the least.
It's so bad I don't even want to try and pass on to someone else. Thank you
Jacksonville, Florida
Fishy smell
I have been exclusively using the Nexxus flexible hold hairspray for several years. It's light, does what it is supposed to and has or had a lovely light scent, or rather had.
Now it smells like straight fish. I walked around for two weeks thinking my laundry was sour and rewashing things, throwing out my pillow and wondering what the *** smelled so bad. I was recovering from pneumonia and I don't think I realized where the smell was coming from. Then my teen walked up to me and said "Your hair spray smells like rotting fish." Great.
At nearly $20 a bottle it shouldn't smell like this. This bottle was purchased at my local Publix around Thanksgiving.
User's recommendation: Skip it until it stops smelling like a can of cat food and garbage.
Can’t open your STUPID conditioner bottle
Look I bought the Nexxus 33.8 oz shampoo and conditioner. I for the LIFE OF ME cant get this god forsaken conditioner lid pump open . Please HELP !!!
My email
weniki13@***.com
Wende
Bad smell and broken spray can
Returned 2 cans of Maximum hold hairspray because spray quit spraying and just got stuck. Third can sprayed fine but smelled like FISH.
Very disappointed. Used this product for many years.
User's recommendation: Don’t spend the money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHairspray smells horrible
The recent can of Nexxus hairspray smells really horrible. It smells like dead fish. It's almost $20.00 a can.
- I love the way it makes my hair feel
- Can smells horrible
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConcern over smell
I'm hoping Nexxus didn't change the scent of their hairspray. It's awful.
I've been a faithful customer for years and have to find a new company/product.
It's fishy and nasty. Please convey this to whoever is responsible for the changes.
- It held well
- It now smells terrible
Preferred solution: Full refund
User's recommendation: The hairspray now smells terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe bottle size are all of a sudden smaller
I'm really not happy that the Nexus shampoo and conditioner have all of a sudden gotten smaller. Despite paying for it, I just wanted to let the company know about this, and I would like to know why you are doing this. If it doesn't go back to the way it was, you've lost a customer of this product, which I buy from Costco.
East Orange, New Jersey
Brand new bottle handle broke
The handle broke just one day after using. It did not fall it was not damaged ot just broke.
I would either like a replacement or a voucher. Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid you change your products?
I used to love this brand and now it seems like they changed their products? They feel cheap and dont smell as good.
Not the same results as before.
Pretty comparable now to the $10 options as well so I will be looking for something better unless you change them back. Disappointed.
- Too expensive for what they are now
Preferred solution: Change products back and stop changing them! They get worse every time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCurious
Head of Product Development's Mind: 'Hmm, let's take one of our products, loved by folks who use it - a product that we charge a lot of money for, such as Diametress Weightless Volume Shampoo - and let's mess with it! Let's 'new and improve' it and make it as bad as it was good and see just how upset people get!
You should take this individual by the nape of the neck and show them the door. What an idiot!
- Non
- New and improved stop messing with perfectly good products
Preferred solution: Apology
User's recommendation: Contact NEXXUS and ***
Waynesville, North Carolina
Coupons
Hi Nexxus! I was reaching out to say I absolutely love using your blonde assure shampoo and conditioner and was wondering if you guys have any coupons you could send so I can keep buying your products while also saving money so I can buy more aswell! In best regards - karmyn
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cloverdale, Oregon
Faulty dispenser on bottles
Your products are good but the squirt pump on your products are horrible and faulty I stabbed my hand a bled profusely with a screw driver trying to get the damn thing working this happens with all your shampoo and conditioner and you need to get your vendor to fix the problemeveryone Ive talked to about you bottle pump says the same thing junk ..please fix or we will find another product to purchase
- Good product
- Jink packaging
Preferred solution: Fix the problem with the pump
User's recommendation: Redesign or replace
Morning Sun, Iowa
Both of my bottles of nexxus color assure will not pump
Both of my nexxus color assure will not pump the product out very frustrating and messy in the shower. What to do?? Expensive product to buy with this problem to have to replace.
User's recommendation: Good product.
Can’t open, broken spout
Lousy bottle, good product, spout breaks off from stem when you try to open it. Tried many different options and nothing works. Had to pour contents into another brands near empty bottle.
User's recommendation: Better containers that you can actually use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHair loss
My 26-year-old son has experienced extreme hairloss after using your product Nexxus Therapy shampoo for the past few months. I purchased the shampoo for him, thinking that it was a good product, and that it would be good for his hair.
Shame on you for not disclosing this on your packaging. I can only hope that this will not cause him long-term issues
- Has caused my son extreme hair loss
User's recommendation: Will never purchase again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShampoo bottle defective
I bought a bottle of Keraphix, but it does not pour through the spout. I unscrewed the cap and found the tamper seal is stuck high up inside.
Can you send me a replacement or just refund me the cost? I can send you photos of the defect.
- High price for poor packaging quality
Preferred solution: Full refund
User's recommendation: Overpriced for the packaging quality. How can tamper proof seal fail?
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I recently emailed Unilever’s customer care about defective pumps on some Nexxus shampoo. They were very helpful. Here is a link to their contact page with several ways of reaching them: https://***/contact/#:~:text=Below%20you'll%20find%20several%20ways,forward%20to%20hearing%20from%20you.&text=Customer%20Care%20Line&text=800%2D298%2D5018&text=If%20you%20prefer%20email%2C%20please,the%20Contact%20Us%20form%20below